Modernizing legacy endpoints for 25,000 employees
Overview
A global engineering and manufacturing organization with approximately 25,000 employees across 30 countries sought to modernize its end-user computing environment to support a distributed workforce, reduce operating costs and advance sustainability goals.
HCLTech partnered with the organization to transform their workplace ecosystem through FlexSpace Device-as-a-Service (DaaS), enabling a modern, scalable and sustainable endpoint strategy. The engagement simplified device lifecycle management, accelerated employee onboarding and delivered a more consistent user experience across office, remote and frontline workers.
The Challenge
Legacy device ecosystem driving operational complexity and rising costs
Our client was managing a large and diverse endpoint estate that was becoming increasingly difficult and expensive to maintain.
Key challenges included:
- Aged and heterogeneous device fleets resulted in high refresh and support costs
- Lengthy device provisioning cycles impacted onboarding and project readiness
- The pressure to reduce e-waste and lower the environmental impact of workplace technology was constantly growing.
- Employees experienced inconsistency across office-based, remote and frontline users
- A need to transition from capital-intensive procurement models to a predictable consumption-based approach
These challenges were limiting operational agility while increasing the complexity of workplace management across global operations.
The Objective
Establishing a future-ready workplace foundation for global growth
The organization aimed to build a future-ready workplace that would:
- Streamline endpoint lifecycle management to reduce operational complexity and improve IT efficiency
- Accelerate employee onboarding through faster, standardized device provisioning
- Empower frontline and remote employees with secure, seamless workplace experiences from any location
- Advance sustainability goals by embedding responsible device lifecycle and circular economy practices
- Shift from capital-intensive procurement to a predictable, consumption-based commercial model
- Optimize total cost of ownership (TCO) while improving workplace agility and user experience
The Solution
Reimagining workplace services through FlexSpace
HCLTech implemented FlexSpace Device-as-a-Service (DaaS) to transform endpoint operations and create a more agile workplace experience.
The solution included:
Modernizing endpoint services
- Transitioned the organization to FlexSpace Device-as-a-Service using an AI-enabled PC deployment strategy
- Standardized endpoint technology across global locations and user personas to deliver a consistent workplace experience
Embedding sustainability across the device lifecycle
- Implemented an end-to-end Device-as-a-Service model that embedded sustainability across the device lifecycle
- Extended device value through remanufacturing and circular economy practices to reduce e-waste and environmental impact
Enabling zero-touch workplace operations
- Enabled zero-touch provisioning to accelerate device deployment and streamline employee onboarding
- Adopted modern endpoint management to simplify administration, strengthen compliance and improve operational efficiency
Empowering a mobile workforce
- Delivered enterprise mobility capabilities for frontline and field-based employees
- Enabled consistent and secure workplace experiences regardless of location
Adopting a consumption-based workplace model
- Equipped frontline and field-based employees with secure enterprise mobility capabilities
- Delivered consistent digital workplace experience across office, remote and frontline environments
The Impact
Delivering measurable business value through a modern, sustainable workplace
The transformation delivered significant operational, financial and workforce benefits by modernizing endpoint services and simplifying workplace management.
Reducing workplace costs
- Achieved approximately 30% reduction in total cost of ownership (TCO) across the device lifecycle
- Improved cost predictability through a subscription-based, consumption-driven commercial model
Elevating the employee experience
- Accelerated employee onboarding through zero-touch device provisioning
- Delivered consistent, secure workplace experiences across office, remote and frontline employees
Advancing sustainability goals
- Reduced e-waste through lifecycle optimization, device remanufacturing and circular economy practices
- Reinforced the organization's sustainability and carbon reduction objectives through responsible device management
Increasing workforce agility
- Enabled greater mobility for frontline and field-based employees
- Increased workplace flexibility through standardized, scalable endpoint services
Conclusion
By implementing FlexSpace Device-as-a-Service (DaaS), HCLTech helped the organization transform its end-user computing environment into a scalable, sustainable and cost-efficient digital workplace. The engagement reduced device lifecycle costs by 30%, accelerated workforce productivity and established a future-ready workplace foundation that supports long-term business growth.
Related Case Studies
HCLTech enabled an AI-led support transformation for a global bank, deflecting 45% of L1 requests, improving resolution speed and delivering consistent 24x7 multilingual support at scale.
Learn more
HCLTech transformed E.ON’s digital workplace with an AI-enabled platform that delivers faster information access and a better employee support experience
Learn more
A leading US financial firm modernized its workspace with HCLTech, achieving smooth migration, strong user engagement and a more agile, connected workplace.
A global energy enterprise worked with HCLTech to transform hybrid meeting room management using proactive monitoring, automated incident response and intelligent dashboards.
Learn more